Ratings & Reviews
Resident Reviews
|Recommended: YesGreat — I love my Community and the service I get.
response from property -Hi Janice!
Thank you for taking the time to leave us a review. We are passionate about our community and our residents, and we are happy that our efforts make a difference. Please let us know how we can assist you in the future. Have a wonderful day!
Kind regards,
The Reserve Management Team
|Recommended: YesCozy Clean Safe Quiet Community — This community has locked entry gates, well maintained units and property grounds. My 2 bedroom apartment is comfortable, nicely arranged, with corner fireplace, in-unit washer and dryer, and small extra storage space on the patio.
Hi Marilyn!
Thank you for your review. Our apartment homes were designed with our residents in mind with extra storage, nice amenities, and a layout that is convenient and welcoming. I am so glad you enjoy the Reserve, and I hope you continue to be satisfied with the community. Please let me know if there is anything I can assist you with!
Kind regards,
The Reserve Management Team
|Recommended: YesAccounting — 4 21 22 - paid seven more payments, plus garbage, plus estimated sewer amount and asked to be paid in advance and given three separate debits as arranged by The Reserve. See 5,000, 5,000, and 1532 from Wells Fargo Bank. The exact amount for sewer will have to be depending on the sewer amounts for monthly sewer, but it will be nearly the correct sewer owing.
Hi Bruce!
Thank you so much for the nice review. It sounds like we were able to accommodate the situation for you and all ended well. If there is anything else we can assist you with in the future, the Reserve team is ready to help. Have a wonderful day!
Kind regards,
The Reserve Management Team
|Recommended: YesBeautiful place to live and Friendly Staff — My family moved from Oregon to Washington recently and we found the Reserve. We absolutely love it here We have an electric car so the charging station at the entrance of the neighborhood makes it perfect to maintain the battery life We also love the amenities. The pool area is perfect for kids because of the design. The smaller children can enjoy the shallow area while the older kids can walk to the deeper end. Separate jacuzzi for the adults to enjoy. The Reserve has one of the nicest gyms I've seen in any apartment complex, truly giving it a definition of luxury. Plenty of variety in its equipment options to maintain any body-building program. The dog park This is one of our favorites The dog park is always clean and has plenty of space for our little man to run around after being pent up in the apartment for the day. Not only do we feel safe here with the gated community and its security watch but we are surrounded by amazing restaurants, shopping, and parks. The lobby area always smells so good and is maintained clean. I feel welcomed by their friendly staff every time I enter the lobby to access the business center. Sarah is so kind and very professional. She's been very pleasant to work with, from the contract signing to providing important information when asked. I would definitely recommend living here, not only for the great location and its amenities but simply for the cordial staff that The Reserve has employed. We are very happy here.
Hi Michelle,
I am truly happy that you are satisfied with your experience at the Reserve so far. We chose our amenities with our residents in mind, and we always strive to keep our community clean and enjoyable. Our office staff does their best to ensure that each resident knows they are a priority, and your kind words mean so much to us. I hope you have a wonderful day, and please reach out if we can be of assistance!
Kind regards,
The Reserve Management Team
|Recommended: Yes5 Stars — I moved into The Reserve in 2019 and I am so happy I did. The office staff and maintenance are always great to work with and exceed all expectations. So lucky to call The Reserve my home.
Hi Jonathan!
Thank you for being a long-time Reserve resident and for leaving us such a sweet review. Our team's number one priority are our residents, and we strive to make sure they all feel satisfied and comfortable here. If anything arises, please don't hesitate to contact us! Have a wonderful day!
Kind regards,
The Reserve Management Team
|Recommended: YesLiving at the Reserve for almost 2 years has been wonderful...love my apartment, the beautiful landscaping, great location and friendly neighbors Meredith, Sarah, Aaron the rest of the leasing team consistently go the extra mile...and the maintenance team always gives 5-star service Happy to be living at the best community in Vancouver
Hi Robin,
Wow! Thank you so much for the wonderfully kind words. We are so lucky to be situated in such an amazing area, and we are glad the Reserve has lived up to your expectations. Our team greatly appreciates our residents and the least we can do for you is make sure we are going the extra mile. I hope you continue to love it here, and please let us know if there is anything we can assist you with in the future!
Kind regards,
The Reserve Management Team
|Recommended: YesHonestly, I love it. — This community deserves five stars in every area.
I rave about my apartments constantly. It's worth the money. Great location. Great ample parking. Lovely staff. Nicely maintained grounds. New carpets, nice granite tops, modern, clean, enjoyable.
If we weren't buying a house this year, we would 100 stay and renew our lease.
Thank you Reserve at CTC, you are wonderful.
Hi Angelina,
I'm blown away! Thank you so much for taking the time to leave us such an amazing review. Of course we are sad to see you have to leave, but we are so excited for your new home. It is so wonderful to hear that you've been enjoying your time at the Reserve, and I hope that if you run into anything during the rest of your time with us we are able to assist you with the highest level of customer service. Have a wonderful day!
Kind regards,
The Reserve Management Team
|Recommended: YesNice and Clean — Leasing is great, Maintenance is even better. Overall A experience. If you are thinking of moving in. Just DO IT. You won't regret it
Thank you for the kind words and feedback! We appreciate you and your recognition of our amazing maintenance team. They work tirelessly to make The Reserve a clean and wonderful place to call home. We think they deserve all the stars! Thanks, again!
|Recommended: YesA great community — It's a great place to live, good neighbors and safe place
Thank you for the feedback, Paulina! We are so happy you are enjoying your home and getting to know your neighbors!
|Recommended: YesBest spot in town — This property is an amazing place to live The location is wonderful and the staff is absolutely amazing
Thank you for the feedback, Taylor! We appreciate you, and are happy you are enjoying your time here!
|Recommended: YesWe renewed our lease for reasons LOCATION…..We Really Like Our Place…..Meredith…Sarah…Aaron…Danielle….. Andrew…..LOCATION. Many places have a good staff. These lovely people are way over the top
Thank you for the stars, Dan! We appreciate you, and look forward to the years to come!
|Recommended: YesFriendly and great — gated community with nice neighbors who are also friendly
Thank you for the review, Jalbert! We are happy to read that you are enjoying our community!
|Recommended: YesI have been here since early 2013, when the complex was still under construction, so I have seen a lot here. Overall the apartments are excellent, as is the staff here. I have never had a bad interaction with the office staff here. I do have a few complaints that may be minor but do detract from a 5-star review.
1. Noise. The apartment walls are thin as is the floor ceiling so if you have a loud neighbor you WILL hear it.
2. A C. The wall-mounted AC unit is woefully inadequate to cool the entire apartment and with the 90 degree turns in the hallways it just does NOT get to the bedrooms at least this is true in the t bedrooms . An extra AC unit is a MUST especially with the summers getting hotter here.
3. Parking. The covered spaces are reserved for the residences ONLY. There is extra parking, but expect to hunt for one if you get home after 5.
Thank you for the stars! We appreciate your dedication to our community, and look forward to years to come! Please let us know if you'd like to discuss other parking options- although our parking ratio is the best in Vancouver, we have rentable spaces and garages available, too! We are grateful for your feedback, Michael!
|Recommended: YesA wonderful community — We appreciate the helpful, professional and friendly staff as well as... the beautiful, walkable community. Oh, and... we love the size of the lanai, along with the vaulted ceilings
Thank you for the feedback, Adaire! We appreciate you and your dedication to our community. Thank you for your time at The Reserve- we are looking forward to the years to come!
|Recommended: YesExcellent — clean and peacefull
Thank you for the stars, Michael! We think its a pretty peaceful community, too! Happy New Year!